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© 2024 Crank Furniture Company Pty Ltd. | All Rights Reserved

Product Care


Unwrapping Products Please take the greatest of care when unwrapping your furniture to avoid accidental damage. Marks / Scratches from box-cutters, knives and scissors or from placing table tops rough surface etc.. is not covered under warranty.
Timber: Each timber is unique. Natural colour & grain variations will cause timber to react differently to different stain & finishes. It is not uncommon to find several contrasts on same piece of furniture. Knots and other characteristics are an indication of genuine quality. Timber products should never be soaked, exposed to rain / moisture / water / liquid spill / excessive heat / direct sunlight and extreme temperature. Timber products can be cleaned using warm soapy water and a soft cotton cloth. Wipe dry any liquid spills immediately. Do not leave spills, glass, crockery or hot pots / pans on surface for extended periods as they can leave permanent marks.
Stone & Marble  products should never be soaked, exposed to rain / moisture / water / liquid spill / excessive heat / direct sunlight and extreme temperature. Stone & Marble products can be cleaned using warm soapy water and a soft cotton cloth. Wipe dry any liquid spills immediately. Do not leave spills, glass, crockery or hot pots / pans on surface for extended periods as they can leave permanent marks.

Fabrics: Treat fabric with a scotch guard protection and clean periodically with hand vacuum to remove all dirt and dust particles. Reapply scotch guard as and when required or specified.
Use Commercial Fabric shampoo, conditioners & cleaners. Please refer to specific fabric supplier and / or manufacturer’s product care instructions for detailed care.

Rattan & Wicker: is always specified for Indoor use. Any water contact or direct sun will gradually deteriorate overall structure. Do not use Rattan & Wicker furniture outdoors. Be Careful when stacking chairs or stools as any unnecessary pressure or contact between legs of stackable separate stools will loosen tie-ups around. Hand woven materials around seat and backrest are sensitive to any sharp object and must be kept away from such objects.

Outdoor Furniture can withstand wet weather conditions for up to 12 hours. Furniture must be wiped dry after 12 hours or earlier and stored dry undercover until wet weather conditions subsides.

Metal Furniture can be cleaned using warm water and mild soap.
Once wiped clean, please ensure furniture is wiped dry to remove any smears or traces of moisture.

Abrasive sponges / powder or any type of detergent with chemicals should not be used to scrub the furniture.
For dirt that has accumulated over time, you may use either a window-cleaning product that contains alcohol, or a Multi-Purpose Cleaner clearly specified for outdoor Furniture.
For furniture incorporating both metal and outdoor fabric, the fabric should be cleaned with soapy water.

Kindly avoid prolonged contact with any object that can hold water and humidity (such as flower pots, plate stands, etc.): in combination with heat, moisture can damage the appearance of the paint. To prevent moisture retention, we recommend that you tilt tables regularly and rest chairs tilted against the table – Please DO NOT place chairs upside down on tables as it may damage both, chairs as well as tabletop.
Table tops should not be covered with plastic sheeting: the chemical components in plastic covers over time may alter the appearance of paint / stain as well as its protective anti-corrosion and anti-UV property

Furniture with fabrics should be always be protected from potential damage from contact with sharp & hot objects or sources such as fork, knives & cigarettes.

Due to the nature of the material used, Iron & Steel furniture does not react well to saline environments. For coastal environments, we recommend our aluminium products.

The lifespan of your furniture will vary in relation to the conditions and type of use. To maximise the lifespan of your product, we recommend that you store it in a dry, well-ventilated place.

We recommend that you clean off any traces of bird droppings as quickly as possible, as these can be damaging and may lead to the permanent corrosion or staining of your furniture.

Cleaning Teak Furniture
A brush and warm, soapy water effectively eliminate dirt, minor stains, surface mold, and mildew. Optimal results stem from scrubbing along the grain while ensuring the furniture remains thoroughly moist; avoid cleaning under direct, hot sunlight.
Steer clear of harsh chemical or general timber cleaners. Instead, use specialized, eco-friendly teak cleaners for stain removal and the revitalization of discoloured or faded teak.
Persistent stains like grease, red wine, or coffee tend to fade gradually when exposed to weather conditions. For quicker removal of tough stains, delicately sand the affected area with fine-grit sandpaper.
Pressure cleaning teak is possible but do exercise caution. Use a low-pressure setting to safeguard the timber and furniture from damage.
Important: Never use metal brushes, abrasive scouring pads, or steel wool on teak surfaces as it will permanently scratch your furniture.

Teak furniture, like any wood, is prone to staining and will gradually adopt a silvery-grey patina.
Specialist teak protectors offer a solution to prevent this colour shift and conserve teak’s original golden tone. Employing a teak shield also aids in averting stains while preserving the surface’s natural appearance.
Before applying any treatment, allow the furniture to be exposed to the elements for four to six weeks. Adherence to the specific product’s instructions is crucial for optimal results when treating teak.
Remember, treating teak to retain its colour means it will uphold its current shade after the application of a teak protector. For instance, treating silver-grey teak will maintain that hue but won’t restore it to its original golden tone.
Using general timber oils on teak isn’t advisable. Teak’s inherent oil content naturally shields it from water damage and decay, preventing drying, splitting, warping, and cracking, which is common in other timber species.
Moreover, oiling teak doesn’t prevent its natural fading but restricts the wood’s breathability, potentially causing mildew and black spots.
When treating teak furniture, utilize sealers or cleaners explicitly designed for teak wood.

Weathered Teak: A Natural Evolution
When exposed to the elements, teak undergoes a natural aging process, resulting in roughening. Upon its initial exposure to moisture, the timber slightly roughens as it dries—an occurrence known as “grain lift” – a common phenomenon. Alongside grain lift, teak may also develop minor cracks termed “checking” which can happen within the first 3-6 months post-assembly as it settles in its environment. Importantly, these cracks have no bearing on the furniture’s strength or integrity. 

  • Additional Care & Maintenance Tips:
  • Avoid exposing the furniture to extreme temperature changes to prevent timber or joint cracking.
  • Use the furniture according to its intended purpose to maintain its quality.
  • Prevent direct exposure to extreme temperatures (e.g., placing hot items directly on table tops).
  • Store or cover cushions when not in use to preserve foam strength & quality and to prevent it from fading.
  • Ensure all products are placed on level ground to avert potential cracks in timber or joints due to uneven surfaces.
  • Regularly inspect stainless steel or brass joints exposed to continuous movement.

Seating Glides: Please check glides as often as possible. Glides are a wear and tear component and must be replaced regularly to protect floor surfaces from getting damaged.

Stacking of Chairs and Stools: Not all seating products is designed or manufactured for stacking. Even products that are specified as stackable will endure wear and tear over time. Do not drag stacked seating, as that will damage your seating products as well as your flooring.

Metal and Brass Edges / Metal Bases and Metal Products: may corrode / rust over time. This is due to natural oxidising process owing to moisture & humidity.

Any harsh chemical is contact while cleaning surfaces will also affect all metal products. Please wipe frames with DRY cloth without use of any water or chemicals. Brasso or similar product like Brasso may be used regularly to keep brass edges looking clean and fresh overtime.