FAQs

Can I customize products I see on your website?

Crank Furniture products can be customized for Trade / Commercial orders. For more information, please email us with your contact details & requirements and one of our team members will be in touch.

Can I expedite my order or process special shipping requests?

Few of our products are eligible for expedited Air- Freight at an additional cost. Please email: [email protected] for more information.

I’ve received my order and it’s damaged. What do I do?

In the unfortunate event that damage has occurred in transit, please do not refuse delivery. Instead, note the damages and notify the driver of the damages prior to his departure, if possible. Then, contact us immediately at [email protected] so that we can rectify the damaged shipment. Damages and defects must be reported within Two (2) Days of receipt of your delivery in order to qualify for replacement. For more information, please review our Returns & Exchanges policy.

Do you provide a warranty with your products?

A standard limited warranty period of 12 months is applicable for our products. Any claim against us for breach of warranty must be made within the period of 12 months from the date of delivery of your products. Any such claim must also be made within Two (2) days of receiving your order and/or discovering or learning of the alleged defect. You will not be entitled to make any claim against us in respect of breach of any warranty or condition unless the claim is made within the relevant period set above. In the event that a product is proven to be defective, you are entitled to restoration of goods through repair or replacement, whichever is mutually decided as being the most efficient and effective remedy. It should also be noted that warranty does not cover any breakage caused by negligent and/or improper use of the goods, changes caused by normal wear and tear, any damage caused by lack of and/or erroneous maintenance, any damage due to an accident or force, chromatic variations in wooden and varnished parts due to normal ageing of the finish. Normal wear and tear may include crack / split on tabletops. Coverings such as recycled timber, terrazzo, marble, concrete, rattan, leather and fabrics do not fall under the warranty terms listed above. Each product we manufacture is distinctively different, handmade & hand finished.

Due to hand-made / hand-finished characteristics on our products, variation in color / stain and finish on products is common and such variations cannot be classified as defects.

What information do we collect?

We collect information from you only what you share with us when you enquire or place an order.

To complete an order or as part of your Query, you may be asked to share your name, e-mail address, mailing address, phone number or credit card information.

Any of the information we collect from you may be used in one of the following ways:

To improve our website

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails & newsletters

The email address you provide for order processing will be used to send you information and updates pertaining to your order and / or any promotions or news on new product range launch.

Do you have any locations to view your products?

We have a Trade showroom (By Appointment) in Sydney but NO retail locations.

If you wish to visit our Trade showroom, please make an appointment via

email: [email protected]

OR

Call 1300 852 425 (Mon – Fri between 10:00am and 4:00pm)

Where are your products sourced and manufactured?

All our products are manufactured primarily at our central manufacturing facility in India & Indonesia. We provide you with a product that is designed, manufactured & delivered by one source…us!

This delivers consistency in product quality as well as offer competitive pricing. When you order furniture from Crank Furniture, you receive products directly from our factory, without any middleman / agent or Re-seller. Our factory is fully accredited by the Ministry of Export Council of India & Indonesia, is a registered member of Export Promotion council of India & Indonesia and practices Fair Wages and Trading. We do not employ anyone under the legal permissible age to work.

We do not employ or appoint any agent or middleman. We keep our operations “lean and mean”, work on minimal margins with low overheads. All this translates in better pricing and value for products we sell.

How is tax estimated for my order?

Local Taxes like GST are estimated based on laws and regulations of the state of NSW, Australia, in regards to taxation of merchandise and goods and services offered.

What is your Company ABN and what is the ownership structure?

Crank Furniture Company Pty Ltd is 100% Australian owned, pays taxes in Australia, employs Australians and supports like-minded Australian Businesses and Trade. 

Our ABN is 43 142 450 155.

Any other questions we haven’t answered?

For questions we haven’t answered, or information we haven’t provided, please contact us via email. We welcome your comments and suggestions.

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