Shipping Policy

Within Australia, CRANK FURNITURE ships all products (including large orders) via specialist furniture removalists. On occasion, we will employ ground shipping courier companies for smaller shipments. For goods in stock, Customer is expected to notify CRANK FURNITURE at least 14 days prior to when order is required to be delivered. Remote delivery locations may require more time. Specialty or custom order shipment times will vary.

All goods will be packaged in the manner determined by CRANK FURNITURE, unless otherwise requested by you and agreed to in writing by CRANK FURNITURE. Large orders are boxed and may be placed on pallets and wrapped for forklift handling. Goods are loaded onto a semi-trailer or a truck and sent to your location. Carriers typically deliver Monday through Friday during daytime hours. Please ensure that your on-site contact is present at the scheduled time of delivery as well as delivery address is suitable for such semi-trailer or trucks. Delivery rescheduling is subject to an additional fee.

Moving, unpacking and assembly of product orders is not included in price, unless agreed in writing by CRANK FURNITURE.

Delivery dates are estimates only as we are dependant on various factors outside our control for timely or committed delivery date and time.

CRANK FURNITURE will not be liable for any damage, loss or expense incurred by you if CRANK FURNITURE does not meet the specified delivery dates. You agree that CRANK FURNITURE may make partial shipments of products, and each product shipment may constitute a separate and independent transaction.

You also agree that if any special or customised order is delayed, CRANK FURNITURE will not be liable for any damage or loss in revenue to client / customer or any third party involved.