Returns & Refund
If you’re not satisfied with your purchase, or you change your mind, you may return your purchase within 14 days of delivery for a full refund or exchange (excluding delivery cost and any return & Re-stocking charges) – as long as it complies with the conditions below.
Which items can be returned?
We can only accept products which are unused, unassembled and in ‘as new’ condition. Please package your return securely in the original box packaging. Returned items must not be damaged, or have been used, washed, laundered or modified in any way.
Which items can’t be returned for ‘change of mind’ reasons?
Not all items are eligible for a refund for ‘change of mind’ reasons. The following items are excluded:
- Bespoke pieces
- Clearance & Discounted stock
- Mattresses, bedding, pillows and sofa covers
- Custom or Made to Order products
- Gift Vouchers
- Commercial / Hospitality / Trade Orders
The Returns Process
Once you return your item in ‘as new’ condition, we will confirm receipt via email & then issue a refund (to your original payment method), or a store credit voucher within 10-14 business days (less delivery & return & Re-stocking costs). The time taken for your refund to be processed will be determined by your payment method. Please see our T&Cs for full details.
Cancelling or changing your order
Unfortunately, once product leaves our warehouse it cannot be cancelled. However, in some instances, you may be able to return a product and incur a return fee + cancellation fee. If you wish to change or cancel your order, please get in touch with us as soon as possible so we can discuss your options.
Commercial / Trade / Custom Made Orders
Your order will be accepted upon receiving 50% deposit. Upon receipt of 50% deposit, you automatically accept our Terms and Conditions. No cancellation of that order is valid unless you receive written communication from us endorsing a cancelled order. In the event the order is cancelled, deposit is NON REFUNDABLE. Where production of goods has commenced at the time of cancellation, the client shall be liable for payment of costs of production plus any costs arising as a result of cancelling the order.
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