Product Care

No Product is specified for outdoor use unless clearly specified and agreed.

Please protect all furniture from any direct contact with sunlight, moisture and water/rain.

Timber tops, seats and shelves are lacquered and sealed, however, a liquid stain may occur if not cleaned off immediately.

Coffee/ Wine stains:

Please use a dry clean cloth to clean off any stains on timber.

Please Refrain from scrubbing or spreading any liquid on timber. Regular domestic cleaning solutions that are specified for cleaning of timber may be used occasionally in limited proportions.

Rust/Color:

All metal parts will rust with time. We DO NOT powder coat any of products (unless requested and confirmed by Crank Furniture Co), so it is normal for paint/surface to scratch with daily use. Any paint peeling off and/or scratches on metal surface (at the time of purchasing a product) will not be eligible for exchange, refund and/or return.

(Note: All powder-coated products will also wear and tear with time and usage)

Dimensions:

All sizes are approximate only and may differ from what is specified.

Product Warranty

All our Cast Iron Bases for tables come with an extended 3-year structural warranty.

If any cast iron base breaks due to manufacturing defect during 3 years of your purchase, we will replace it free of cost.

Replacement will be for an identical cast iron base or similar.

Warranty does not cover paint/finish on cast iron bases.

Warranty does not cover if cast iron bases are used outdoors (unless specified) or used for a purpose not designed for.

Limited 1-year warranty applies to all other products, metal parts and structural frame.

Chairs and Stools are designed to carry a maximum weight of 110kgs when seated on all legs. Warranty will not apply if weight is not balanced on all legs/frame of a product.

The following components are NOT covered under any warranty:

  • Recycled Timber
  • Fabrics on Furniture
  • Vintage, Original products and Oddities
  • Misuse or Alteration to Original Product
  • Used under unsuitable conditions (eg: outdoor unless specified)
  • Paint and Finish

Usage/nature of product and where and how it is being used also restricts and limits warranty.

If required, Please confirm applicable warranty of individual item when placing an order.