FAQ

Can I customize products I see on your website?

CRANK FURNITURE products can be customized for commercial orders. A few designs can also be customized for smaller Quantity but may attract an added premium over and above the cost of a product. For more information, please email us with your contact details and your furniture requirements and one of our team members will contact you at the earliest to discuss your requirements.

Why should I use CRANK FURNITURE products for my large-scale project?

We are manufacturers of high quality & design-led Industrial, recycled and reclaimed furniture. Our factory now employs over 200 artisan and craftsmen and we export to over 9 countries worldwide with customers in North America, United Kingdom, Sweden, France, South Africa, UAE and Australia.

We are capable of controlled quality & timely production cycle, shorter-lead time, ability to customize as well as cater to any size project and fit-out.

If you are after something exclusive or prefer to customize furniture to suit your brand and design philosophy, our products will complement and add value to your venue. If you compare the quality of our fixtures and furniture to those offered by our competitors and you’ll see the difference. CRANK FURNITURE is a promising option for value engineering and we hope we are your first choice for long-lasting, well-designed products.

As Peter Baskerville rightly said… “The Best Value is rarely the cheapest”.

Can I expedite my order or process special shipping requests?

Most of our products are eligible for expedited Air- Freight at an additional cost. Please contact our Sales Team: crank@crankfurniture.com.au for more information.

I’ve received my order and it’s damaged. What do I do?

In the unfortunate event that damage has occurred in transit, please do not refuse delivery. Instead, note the damages and notify the driver of the damages prior to his departure, if possible. Then, contact us immediately at crank@crankfurniutre.com.au so that we can rectify the damaged shipment. Damages and defects must be reported within 48 hours of receipt of your delivery in order to qualify for replacement. For more information, please review our Returns & Exchanges policy.

Do you provide a warranty with your products?

CRANK FURNITURE takes great pride in the quality and durability of our products. We want our customers to love their purchases, and enjoy them for a long time. That said, a great deal of time and effort have been invested in designing our product range, materials selection and technical build of each product to ensure stability and durability that will outlast us. However, as part of the production process for our entire range of furniture involves a lot of hand made element, you may experience that a product you receive is not up to your expectation. We do expect you to understand limitations of hand-made products and what can and cannot be classified as a defect. Please visit our Product Warranty section for more information.

What information do we collect?

We collect information from you only what you share with us when you place your order.

To complete an order or as part of your Query, you may be asked to share your name, e-mail address, mailing address, phone number or credit card information.

Any of the information we collect from you may be used in one of the following ways:

To improve our website

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing will only be used to send you information and updates pertaining to your order.

Do you have any locations to view your products?

We have a Working Trade showroom (By Appointment) in Sydney but we do not have retail locations.

One ideal way to view our products is to visit one of the client’s venues. (Please see our Projects section to view a list of few of our clients)

Not only do you get to see some of our products in use but it also gives you a better understanding of what to expect from our products over a period of time with regular use.

If you do wish to visit our Trade showroom, please make an appointment:

email: crank@crankfurniture.com.au

OR

Call Hemang on: 1300 852 425 (Mon – Fri between 10:00am and 4:00pm)

Where are your products sourced and manufactured?

All our products are manufactured at our Main factory in India. All furniture and accessories supplied worldwide are manufactured centrally in order to provide, maintain and deliver consistency in product quality as well as offer competitive pricing. When you order furniture from CRANK FURNITURE, you receive products directly from our factory, wholly owned and operated by CRANK FURNITURE. Our factory is fully accredited by the Ministry of Export Council of India, a registered member of Export Promotion Council of India and practices Fair Wages and Trading. We do not employ anyone under the legally permissible age to work at our factory.

We do not employ or appoint any agent or middleman. We keep our operations “lean and mean”, work on minimal margins with low overheads. All this translates to better pricing and value for products we sell.

How is tax estimated for my order?

Local Taxes like GST are estimated based on laws and regulations of the state of NSW, Australia, in regards to taxation of merchandise and goods and services offered.

What is your Company ABN and what is the ownership structure?

Crank Furniture Company Pty Ltd is proudly 100% Australian owned, employs Australians and supports Australian businesses and Trade.

Crank Furniture Co’s ABN is 43 142 450 155.

Any other questions we haven’t answered?

For questions we haven’t answered, or information we haven’t provided, please contact us via email. We welcome your comments and suggestions and thank you for considering CRANK FURNITURE for your furniture requirements.